LASHANDBROWBYBT CLIENT SERVICES AGREEMENT
CLIENT SERVICES AGREEMENT
1. PARTIES:
This Client Services Agreement (“AGREEMENT”) is made by and between you, the client (the “CLIENT” or “you” or “your”) and Jinn Beauty LLC (“my” or “I” or “COMPANY”) and applies to the service or services provided to the CLIENT by the COMPANY, as described in Section 3 (“SERVICES”). This AGREEMENT is valid when you demonstrate your acceptance as described in Section 2. We are the intended people involved in this AGREEMENT.
2. ACCEPTANCE:
You accept the terms of this AGREEMENT when you do any of the following:
• Schedule an appointment for a SERVICE
• Complete payment for a SERVICE
• Click “I agree to the terms”
• Sign this AGREEMENT in person or electronically
3. SERVICES:
The COMPANY provides SERVICES that include but are not limited to:
• Lash extensions - Full Sets and Fills
• Lash extension removal
The terms of this AGREEMENT are binding on any additional services supplied by COMPANY to CLIENT.
4. PAYMENT:
You agree to pay in full for the SERVICE(S) you receive:
• As listed on jinnbeauty.as.me and jinnbeauty.com
• Provided to you through email or text messaging
• Confirmed at the time of appointment scheduling
• Provided at the end of your treatment or service
• Or any other reasonably available means for communicating payment
5. RESERVATION FEES:
All scheduled appointments require the payment of a reservation fee. The reservation fee is $50 and is required to complete the booking of your appointment date and time. Your completed payment secures the date and time for your SERVICE(S). The remaining balance will be due at the time SERVICES are provided.
6. NO SHOWS AND CANCELLATIONS:
No shows and late cancellations financially affect my business and livelihood by creating gaps in my schedule that cannot be filled on such short notice. Should you need to cancel or reschedule your appointment, 48 hour notice is required. If you cancel outside of the 48 hours notice requirement, you forfeit your reservation fee and your card on file will be charged for 50% of the remaining balance of the scheduled SERVICE.
7. REFUND POLICY
To ensure you receive quality SERVICES, I perform consultations that require your participation and honest feedback. All service sales are final. Should your results not meet your expectations, please contact me within 24 hours to discuss your concerns. COMPANY will take all reasonable available measures to address the concerns raised by the CLIENT with regards to the SERVICE(S) provided. Any concerns addressed after 24 hours of your appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for corrective SERVICE(S).
Lash SERVICES require proper at home care, retention issues after 72 hours will not be attributed to the application process. Fixes or fills after this date will be charged at the regular fill rate of $120-$150.
8. DISSATISFACTION WITH SERVICE
There may be a time that you are unhappy with the SERVICE provided. In the event that such a time and/ or dispute arises between the PARTIES or a grievance by CLIENT, the PARTIES agree now and accept that the proper way to resolve the dispute is as follows:
• CLIENT agrees to immediately contact the COMPANY directly by (phone, text, email, in person) within 24 hours and specifically share with the COMPANY what they are upset about regarding the SERVICE provided by the COMPANY to discuss the available options.
• COMPANY will arrange a mutually agreed upon time for the CLIENT to come in and discuss the issue(s) with the SERVICE that the COMPANY provided within 24 hours of being notified by the CLIENT.
• COMPANY will take all reasonably available measures to address the issue(s) raised by the CLIENT with regards to the SERVICE provided by the COMPANY. I want you to be one-hundred percent pleased with the SERVICE(S) you receive from my COMPANY and will work with you to make you satisfied.
• CLIENT will not post on social media and/ or share publicly what they are upset about regarding the SERVICE this COMPANY provided before working directly with the COMPANY to resolve the issue. If CLIENT posts a false or injurious statement about COMPANY or the SERVICE(S) CLIENT received publicly prior to contacting COMPANY to discuss the available options, then CLIENT risks invalidating any and all available refund options. This includes text messages, reviews on internet sites, social media platforms, and any and all other reasonably available public viewing locations.
9. WAIVER OF LIABILITY
The SERVICE(S) contain built-in risks. These risks are present even when the COMPANY uses the utmost of care in its SERVICE(S) and or any products used in the delivery of those SERVICE(S). CLIENT knowingly and voluntarily, accepts and assumes responsibility for any and all risks that could arise out of, or occur during, the SERVICES and hereby releases, waives, discharges and covenants not to sue the COMPANY for any and all liability resulting from any assumed risks of the SERVICES. Some of these risks with the procedure and the product(s) used, include, but are not limited to:
Allergic reaction to the glue used to attach the eyelash extensions, eye irritation and redness, infection, discomfort, loss of natural lashes, blindness, disturbance and or disruption of vision, eye irritation, or eye pain.
10. WARRANTY OF SERVICES
COMPANY shall render all SERVICES honestly and in good faith and with the highest possible degree of professionalism, care, skill, diligence and responsiveness and in any case no less than with a reasonable degree of care, skill, diligence and responsiveness consistent with industry standards. Your individual results will vary depending on the nature of your lashes, level of care, and a variety of other factors that cannot be controlled. As a result, I cannot make individual guarantees regarding the SERVICE(S) you receive.
11. LIMITATION OF LIABILITY
As a CLIENT, you agree to release the COMPANY, its officers, employees, directors, and related entities from any and all damages that may result from you, the CLIENT, receiving the SERVICE(S).
However, if COMPANY is found to be liable, the COMPANY’s liability to you, the CLIENT, and or to any third party is limited to the amount of the most recently received SERVICE(S). Any and all claims against the COMPANY must be filed within 90 days of the date of the first claim or otherwise be forfeited forever.
12. FORCE MAJEURE
COMPANY will not be liable for any delay or failure to perform due to a cause beyond COMPANY’s reasonable control.
13. CHOICE OF LAW
Our AGREEMENT is governed and interpreted in accordance with the laws of California without giving effect to any principles of conflicts of law.
14. ARBITRATION
If any dispute arises out of or related to a claimed breach of this AGREEMENT or any other disagreement related to SERVICES received, such dispute will be resolved by binding arbitration in the State of California, San Jose according to the rules of the American Arbitration Association. Each side shall bear its own costs and attorneys’ fees. The parties agree to waive their right to a jury trial. The parties both further agree that prior to arbitration, the parties both will make a good faith effort to resolve the dispute without the necessity of outside intervention. CLIENT further agrees that in order to be considered “a good faith effort,” CLIENT must give the COMPANY written notice of any dispute about costs, fees or SERVICES received within ten (10) days of the date CLIENT receives the SERVICE(S).
15. SEVERABILITY
If any provision of this AGREEMENT is held, in whole or in part, to be unenforceable for any reason, the remainder of that provision and of the entire AGREEMENT will be severable and remain in full force and effect.
16. ENTIRE AGREEMENT
This AGREEMENT contains the entire agreement of the parties for the SERVICES provided. No other agreement, statement, or promise, whether oral or written, made on or before the effective date of this AGREEMENT will be binding on the parties.
Any modification or change to this AGREEMENT is required by a writing signed by both of us.
If there is a conflict between this AGREEMENT and other information contained and or provided from me, this AGREEMENT and the terms that are in it will control and be used to resolve the conflict.
17. DURATION OF AGREEMENT
CLIENT agrees that this AGREEMENT is valid for this SERVICE and all future SERVICES that occur within one year from the date signed.
18. ELECTRONIC AGREEMENT
CLIENT agrees that by checking the electronic agreement box and providing electronic signature, I am signing this Agreement electronically. I agree my electronic signature is the legal equivalent of my manual/handwritten signature on this Agreement.